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Wagepoint was presented with a Gold Stevie® Award in the Customer Service Success – Technology Industries category in the tenth annual Stevie Awards for Sales & Customer Service.

All of us at Wagepoint understand what it means to be committed to phenomenal customer service. We don’t get it right all the time, but we certainly don’t stop trying. 

We had won a Silver Stevie in 2015, and we had committed to winning a Gold this year. So, this is definitely a “Mama, we made it” moment for all of us at Wagepoint. 

This is the moment to recognize our Customer Service team for their care and attention to every support ticket and for their after hours support. A shout out to our Product Development team for all the technical assistance they provide to keep our app running smoothly for our customers. And where would we be if it was not for our Operations team who make sure that payrolls are processed on time, so that our customers can pay their employees and stay compliant. 

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards, and customer service awards.  The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM  and International Business AwardsSM.

The awards were presented to honorees during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas.  More than 500 executives from the U.S.A. and several other nations attended.

More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015.

Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges.  Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.

More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.

It is no mean feat to be picked from over 2,100 nominations to be recognized for exemplary work in the field of Sales and Customer Service. We want to congratulate all the winning nominees, and we are proud to be in such good company. Click here for the complete list of 2016 Stevie Awards Winners.

“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards.  “The widespread support of this program made the 2016 competition that much more intense among finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”

Wagepoint has always been committed to providing an exceptional customer experience, and we do that by integrating all customer touch points into our core marketing and customer success processes. By using the power of automation and technology to create the friendliest payroll company, we are able to focus our attention on our customers to understand their needs and better serve them, when they need us.

We could not have won this award without the support of our amazing customers, whose feedback makes us a better company. As a fitting end, here is a short ode to our 1,300+ small business customers across North America.

We love working with every single one of you because you inspire us with your passion and commitment and occasionally, make us hoot and holler at the funny jokes that land in our inbox.

Thank you for choosing us.